At SKILL21, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your data when you use our mobile application and website.
1Information We Collect
To provide a professional eSports experience, we collect the following:
- Account Details: Full name, email address, phone number, and Free Fire In-Game ID (UID).
- Financial Data: Transaction history for entry fees and prize withdrawals via eSewa or Khalti.
- Device Info: IP address, device model, and OS version to prevent multiple accounts and cheating.
2How We Use Your Data
- To verify your identity for tournament participation.
- To process your tournament winnings and top-up orders.
- To maintain a fair play environment using anti-cheat monitoring.
- To send match notifications and Room ID/Password alerts.
3Data Security
We use industry-standard encryption to protect your data. Your payment information is processed through secure gateways (eSewa/Khalti) and is never stored on our servers in an unencrypted format.
4Third-Party Services
We may use third-party services like Google AdSense to show ads. These partners may use cookies to serve ads based on your visits to this and other websites.
5Children's Privacy
Skill21 is intended for users aged 13 and above. We do not knowingly collect data from children under 13. If discovered, such accounts will be deleted immediately.
6Data Deletion Policy
You have the right to request the deletion of your account and all associated data at any time.
- How to Delete: Send an email to support@skill21.xyz with the subject "Data Deletion Request".
- Process: Upon verification, your profile, match history, and payment logs will be permanently removed from our database within 7 working days.
7Contact Us
Have Questions?
If you have any questions regarding this Privacy Policy or your data, please reach out to our legal team:
Email: support@skill21.xyz
Location: Kathmandu, Nepal